CASUAL FURNITURE SERVICE POLICY

Please read the following carefully!

We require pictures for all services prior to finalizing your order

Sun Garden Umbrellas: we need a picture of the entire umbrella showing base to ball joint at the top in addition to close ups of any damage or disassembled parts.

Sling Chairs/Chaises: we need a picture of the front and back of each chair/chaise. 

We will compare the pictures to the description you supplied of the issue.  In some cases, we discover discrepancies that will require additional information and/or work which may or may not affect the pricing.  We will notify you of any changes.  

Occasionally we discover an issue requiring your umbrella/furniture to be brought back to our shop to complete the work. We don't charge extra for this and will make every effort to return your umbrella/furniture as quickly as possible.

All Services must be paid in full in order to receive a service date

Our services are taxable unless you provide a valid exemption certificate.  You will be notified of the amount of tax and any charges not prepaid by email with a link to pay by credit card.   

SCHEDULING

Once we have received all your information and acceptance, your order is sent to our scheduling department to be assigned a service date. You will receive an email with the date and time within 3 business days.

Our service run schedule is based on the location of all service calls for that day, traffic patterns and road construction. Additional factors considered are weather, complexity of the work, size of job, components and customer availability. 

CFS will email a reminder and provide your time range at least 3 days prior to your scheduled date. If you requested to be scheduled sooner and we have an opening we will call and email. You need to respond as quickly as possible to any scheduling changes.

NOTE: In most cases you do not have to be home at the time of the service. Our office will notify you if you must be home for service.

INCLEMENT WEATHER POLICIES

CFS does not work in the rain or temperatures below 50 degrees

We review multiple weather sources before deciding to cancel the run. You will be notified by email as quickly as possible.  Services postponed for weather or temperature are treated as priorities.  We will email you within 3 business days with your new date. 

WARRANTIES

All our work carries a one-year warranty. Sun Garden Umbrella parts are covered by the manufacturer's warranty. Sling fabric carries a two-year warranty for fabric and seam integrity.  No warranty includes weather related damages, damages by animals, poor maintenance, improper use and/or storage, accidental stains, holes, tears, excessive debris, impact, freeze-out damage or fire damages. This list is not complete and is intended to serve as a guide to understanding our warranty policies.

REFUNDS

Custom Replacement Slings are not refundable once the fabric has been ordered

Sun Garden supplied umbrella parts are refundable if not used for any reason. If you purchased the parts through Sun Garden they can be returned for a refund.  If CFS supplied the parts we will deduct the price for those parts from the amount you paid for our services. 

SERVICE FEES

In the event the service is not able to be performed or completed once the Technician is on site, we will charge a $125 service fee to cover the visit to your home by the Technician. 

Examples where the service fee would come into play include but are not limited to; lack of access/payment, hazardous working conditions, incomplete/inaccurate information, you refuse service during visit, customer-supplied parts or slings are incorrect/not on site for installation, any other issues that are discovered with the Sun Garden umbrella or Sling furniture during the service that prevents the technician from completing the work.